Tech Support

FAQs, Tips, Tricks & Help for Common Issues


How long can I expect my hose to last?

This depends on the usage, the terrain, and the care and maintenance of the hose. Generally speaking the hose can be expected to give you ten years of service. We recommend replacing 10% of your stock each year in order to keep a constantly rolling inventory without a large one time investment.

What can I do to stop the nozzles and snowgun heads from collecting ice?

Most Low Energy Snowguns do not use very much CFM of air so they are subject to the wind. Keep your tower snowgun facing away from the prevailing winds. However, you can use most of the HKD snowguns with a side wind without too many problems.

If the snowgun heads collect ice or nozzles start to freeze, how can I thaw them out without taking the entire snowgun down?

You can lower the snowgun and use a small handheld torch to heat the nozzles and head. However, do not put too much heat on them as there are rubber gaskets and o-rings in the heads that will be affected. You can also use your hands to warm up the nozzles.

Is there any maintenance work that should be done in the off-season on the snowguns?

Yes… each year every snowgun should be looked at for any damage that may have been caused when the snowgun froze or when the snowgun head or nozzles were overheated. The snowgun head on Valved snowguns should be removed from their towers, taken apart, and the o-rings and gaskets replaced if required.


How long can I expect my snowhose to last.

This depends on the usage, the terrain, and the care and maintenance of the hose. Generally speaking the hose can be expected to give you ten years of service. We recommend replacing 10% of your stock each year in order to keep a constantly rolling inventory without a large one time investment.

How should we store and inspect snowhose?

Snowhose should be brought in each year and inspected for any defects. Coupling slippage, damaged couplings, defective arms or rings on the camlock couplings should be repaired.  The hose should be inspected for any physical damage. Although the purpose of the outside jacket is to provide protection for the hose, it could be severely damaged and yet the hose remains completely functional. However, the hose should  never be allowed to stay in service with known damage. If damage has occurred, simply cutting out the affected area and re-coupling will resolve the problem. Be sure to retest after any coupling alterations.

In addition to the exterior, the inside of the hose should also be inspected. If damage is evident, the hose should be cut back and re-coupled. If the problem extends too far down into hose, it is most likely defective and should be brought to the attention of the dealer or the manufacturer.

This is a synthetic hose and will not rot, however foreign materials can become trapped in the fabric and become a breeding ground for mildew. While the mildew will not attack the hose physically, it does detract from the appearance and will have an ordor. It is, therefore, recommended to clean the hose with a mild detergent such as dishwasher soap (do not use solvent) and then dry, roll and store on racks in a dry environment.  This will ensure the longest possible life span , as well as providing an opportunity to visually inspect the hose for damage.

A proper annual inspection will ensure years of trouble free service, and will assure the safety of the persons using it.

What makes Snowhose lightweight and flexible?

The lightweight and flexibility of Snowhose is a result of the Thermoplastic Urethane liner (T.P.U.) which is a highly sophisticated urethane elastomer derived from a blend of polyether, polyester and isocyanine monomers. Unlike earlier urethanes that were strictly polyester derivatives, Thermoplastic Urethane Liner (T.P.U.) offers extreme lightweight with low temperature flexibility, and far superior to fungal and hydrolysis resistance. Unlike neoprene or rubber  compounds, Thermoplastic Urethane Liner (T.P.U.) has no volatiles and therefore is also approved for use with potable water.

How is Snowhose treated?

Snowhose is treated with Encap which is a polyurethane resin. This resin is applied allowing it to encapsulate all the fibers in an already tightly woven jacket and bind these together to the point  that abrasion resistance is increased by 500% over an untreated jacket,  provides minimal water retention, excellent UV resistance and makes the hose virtually  immune to fungal growth.

Snowhose comes standard in high visible yellow color. It is also available in green, red , blue, beige and orange with minimum order quantities.

Friction loss and elevation:

Elevations play an important role in pressure and hence flow. The normal force of gravity exerts a force of0.433 lb per square inch on a 1’ column (0.196KG) of water , regardless of the diameter of the column.

So pumping up a slope, the elevation differential must be overcome even before water will reach the Snow Gun.

Example: If you wanted to pump water up a slope with a vertical drop of 1000’ and wanted 150psi at the snow gun the pumping pressure would have to be .433×1000 + 150 = 583 PSI

What is the difference between Snowhose 1200, 1400 and 2000?

The main difference is the amount of yarn, as we go up in designation the thickness and the amount of yarn increases resulting in better abrasion resistance and longer life and greater operator safety factor. These positives are offset by less flexibility and greater weight. It is the decision of the Snow Hose manager to decide which of the matrix decisions are most important to their particular operation and make their hose purchase decision based on their particular decisions.


What is DRIFT?

DRIFT is a patented surfactant that has been designed for use in snowmaking.

How does DRIFT work?

DRIFT lowers the natural tensions of water. This allows the droplet to increase in surface area, release the latent heat in the water and freeze more rapidly in the plume. DRIFT creates a drier, more natural feeling snow.

Doesn’t water need nucleators to freeze?

Under snowmaking conditions, the presence of nucleators is helpful to increase the conversion of water to snow.

Don’t I need to add nucleators to increase my snowmaking production?

In most cases, no. There are plenty of particles in most snowmaking water from streams and ponds that will nucleate the ice crystals and start the conversion process. If the snowmaking water is very clear, then additional nucleators may provide benefit.

How does DRIFT differ from Snomax?

DRIFT works on the flow and cooling dynamics of water. See question 2. Snomax works by adding nucleators into the water stream around which ice crystals will form. Most water sources have plenty of nucleators naturally present so adding more nucleators often has a minimal effect on snowmaking production.

How do we Mix, Store and Calculate DRIFT?

MIXING: When mixing DRIFT, first add the water to the mixing tank. Then, when tank is between a quarter and half full, add the correct amount of DRIFT. Then finish adding water. It is best to have the hose or piping below the water level so splashing is minimized and no foaming occurs.

STORING: DRIFT is easy to store anywhere in your pump station.  No freezing required or desired.

CALCULATING: The amount of DRIFT is easy to remember – 1 keg (3 gallons) for every million gallons of water.

If you have any further questions, please feel free to Contact Us.